Refund policy

Last updated: September 16, 2026

This website does not take payment. Nothing is charged here, so there is nothing to refund on anything sent through this page. This policy covers amounts paid later, directly to the sales office, and it is published in advance so the rules are known before anyone pays anything.

Reservation amounts

Where a reservation amount is paid to hold a unit, it is refundable in full if you withdraw before signing the purchase agreement. We issue the refund within 10 business days of the written request, to the same account the payment came from.

After a contract is signed

Once a purchase agreement is signed, what is refundable and on what terms is set by that agreement and by the consumer legislation that applies to it. Those terms are handed to you in writing before signature, never after.

If we cannot deliver

If the unit you reserved becomes unavailable for any reason attributable to us, every amount you paid is returned in full, with no deduction and no administrative fee.

How to request

Write to contact@lagunaparkusa.online with the reservation reference. We confirm receipt the same business day and tell you the date the refund will be issued.